At Sing Dance Pray, we strive to ensure your satisfaction with every aspect of our products and services. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to provide peace of mind.
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Classes and Events:
- Refunds for classes and events are available up to 5 days before the scheduled start time.
- Requests for refunds must be submitted in writing via email to [email address].
- Refunds will be processed within 3 of receiving the refund request, minus any applicable processing fees.
- No refunds will be issued for cancellations made after the specified deadline, but credits may be available for future classes or events at our discretion.
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Digital Products (e.g., music downloads):
- Due to the nature of digital products, all sales are final once the product has been downloaded or accessed.
- If you encounter any technical issues with your digital purchase, please contact us at [email address] for assistance.
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Merchandise:
- Refunds for merchandise are available within 7 of the purchase date, provided the item is returned in its original condition.
- To initiate a refund for merchandise, please contact us at [email address] to receive further instructions.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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Exceptions:
- Refunds may be granted in exceptional circumstances, such as product defects or extenuating circumstances beyond the customer's control.
- All refund requests are subject to review and approval by Sing Dance Pray.
We are committed to ensuring your satisfaction and welcome any feedback or concerns regarding your experience with our brand. If you have any questions or require further assistance, please don't hesitate to contact us at cyrisesong@gmail.com. Thank you for choosing Sing Dance Pray.